Account management basics

Reset your password

If you forgot your password, request a reset. You can also change your password in your profile security settings. Admins cannot set or change another user's password. When an admin adds a user, the user receives an email with a link to create an account with their own email and password.

Reset a password

  1. Go to, enter your email address, and click Next.
    Note: If you have an existing account, but can't remember the email address used, do not create a new account. Please contact us for help locating your account sign-in information. If possible, provide a software serial number, subscription contract number, or your admin’s email address to help us locate the correct account.
  2. Click the FORGOT? link above the Password field. You'll receive an email with instructions on resetting your password. If you don't receive the password reset email, check your spam or junk mail folders for an email from and add as a trusted email domain. If you still have not received the email, please contact support.

Change your password

  1. Sign in to your account at
  2. Click the edit icon in the Password field.
  3. Enter the current and new password, and then click Save.

Note: If you do not see an option to edit your password, your settings are managed by your organization, and you have limited self-service. Contact your organization’s IT or license administrator with any requests.

We’re here to help

Use our resources to find the product documentation or troubleshooting articles you need to resolve an issue. If you’re stuck, your subscription entitles you to contact an agent.