Frequently Asked Questions (FAQ) for Autodesk Customers
Customers can save up to 30% when trading-in qualifying perpetual licenses for subscriptions to the latest Autodesk products - including AutoCAD®, AutoCAD LT®, Revit®, Inventor®, 3ds Max®, Industry Collections and more.
1. What is the Autodesk FY18 Q1 Global Field Promotion (GFP)?
Existing customers can save up to 30% off the SRP of a 3-year subscription with single- or multi-user access of select products when they trade-in qualifying (“legacy”) serial numbers and all associated seats of R14 (release year 1998) through 2016 perpetual licenses and/or 2017 perpetual licenses not on an active maintenance plan.
Qualifying LT family products can be traded in for any eligible three-year subscriptions to Autodesk software, including industry collections with single-user access.
Serial numbers must be traded-in at: http://www.autodesk.com/tradeinpromo.
Refer to the “Appendix” for a complete list of qualifying “coming from” and “going to” products.
2. What is the promotional period?
The offer is available February 7 through April 21, 2017 (dates inclusive).
3. Where can customers learn more about subscription options?
Customers can go to www.autodesk.ca/en/subscription for more information about subscription.
4. What countries are eligible to participate?
The offer is available in the United States, Canada and Latin America.
5. Is the discount available for both single-user and multi-user subscriptions?
Yes. The offer applies to both single-user and multi-user subscriptions. Additionally, standalone legacy seats may be traded-in to receive the discount on multi-user subscription(s).
Exception: Autodesk LT Family trade-in restrictions apply. Autodesk LT Family product licenses are eligible to be submitted for subscriptions with single-user access to Industry Collections; however, they are not eligible for subscriptions with multi-user access to Industry Collections.
6. Is the discount available for subscriptions with either Basic Support or Advanced Support?
Yes. The offer applies to subscriptions with either Basic or Advanced Support.
7. Is the discount available for subscription renewals?
No. The offer is for new subscriptions only.
8. Can this offer be combined with any other offers?
No. The offer may not be combined with any other discounts, promotions, or other incentives offered by Autodesk unless specified.
9. Are Named Accounts with volume purchase programs eligible to participate in the GFP?
Discounts offered by Autodesk under this offer cannot be combined with any discounts provided by Autodesk to contracted accounts according to any relevant agreements. Example: Accounts with EBAs (Enterprise Business Agreements) are not eligible. Named Accounts may choose to select either the contracted discount OR the promotional discount, but not both.
10. Will Autodesk offer the full discount % if the customer is adding to an existing subscription?
Yes, for same-term subscriptions. This promotion offers the full discount percentage even if the customer is co-terming to match an existing subscription, provided they are the same term length (New 3-year to existing 3-year term).
|Customer Status||Example situation||Solution||Additional Information|
|Has R14-2017 perpetual licenses||AutoCAD 2008 perpetual licenses. Licenses were never on maintenance or maintenance expired.||Submit perpetual license(s) for new 3-year subscription(s) with 30% discount.||New contract available.|
|Has 2017 expired maintenance||AutoCAD 2017 maintenance expired||Submit perpetual license(s) for new 3-year subscription(s) with 30% discount.||New contract available.|
|Has current 3-year subscription and R14-2017 perpetual licenses||Current 3-year subscription expiring in 2017 and an AutoCAD 2012.||Submit perpetual license(s) for new 3-year subscription(s) with 30% discount.||Co-Term available into the 3-year contract. Prorated discount applied to remaining months only. (No requirement for how many months must be remaining).
(OR) New 3-year contract available.
|Has current Annual or 2- year subscription and R14-2017 perpetual licenses||Current 1-year subscription expiring in 2017 and an AutoCAD 2012.||Submit perpetual license(s) for new 3-year subscription(s) with 30% discount.||New contract available.
Cannot co-term into 1-year contract. Term lengths are not the same.
Note: At the time the 1-year contract expires, it may be co-termed into the new 3-year contract.
11. Are customers required to trade-in their existing perpetual serial number(s)?
Yes. To receive the 30% discount, customers must trade-in the eligible perpetual serial number(s) and no longer use all seats associated to that serial number(s). Once the trade-in is complete the serial number(s) cannot be traded-in or used to achieve a promotion discount a second time.
12. Can customers continue to use the perpetual license after they purchase the discounted 3-year subscription?
No. As part of the terms and conditions of this offer, the customer agrees to trade-in the eligible perpetual license serial number(s) and no longer use any seats associated with that serial number(s). Please note that one of the features of subscription is Previous Version Rights, which allows customers to access certain previous versions.
13. How do I know if a serial number is valid?
A serial number is valid if it is an R14-2016 perpetual license and/or a 2017 perpetual license not on maintenance. Licenses must be commercial versions and registered. The submission site is not intended to be used as a source to validate serial numbers.
14. How does the order process work?
- Submission of the perpetual license must occur prior to purchase. The end customer or the Partner on behalf of the customer, completes the submission by going to www.autodesk.com/tradeinpromo.
- At this site required fields including but not limited to customer name, submission serial number, and email address must be provided.
- Subsequent to the trade-in, the perpetual license serial number and all seats corresponding will be flagged in the Autodesk system as no longer valid or eligible to be traded-in.
- If a customer decides not to make a purchase or cancels the purchase, the submission may be retracted by contacting Autodesk_CS@pmci.com
- Autodesk will continually monitor all serial number submissions and orders placed. In the event of a discrepancy between a submission and order, the Partner will be contacted for assistance in resolution.
15. Is there a limit as to how many new, discounted subscriptions may be purchased per serial number?
Customers are eligible to purchase one new 3-year subscription for each seat associated with serial number(s) they submit.
16. Is there a limit as to how many serial numbers can be submitted per customer?
No. There is no limit as to how many valid serial numbers for eligible products may be submitted, providing they follow the terms and conditions of the offer.
17. What if customers have multi-packs or multiple seats for one serial number?
Customers are eligible to purchase one discounted subscription for each seat associated with a valid serial number, but can only submit a serial number one time.
Example: A customer has an AutoCAD LT® 2008 5-pack. They are eligible to receive the 30% discount on up to 5 new subscriptions. At the time of submission they will be trading in all 5 AutoCAD LT® 2008 perpetual licenses, regardless of how many of the discounted new subscriptions they are purchasing.
Exceptions are available for customers who want to purchase fewer new subscriptions and are not willing to submit all licenses associated with the serial number (for instance, in the example above, they may want to submit 3 licenses and keep 2 perpetual licenses). In those select cases, the serial number can be split prior to placing the order. Splitting the serial number can be done in Partner Center. The original serial number should be the one used for the trade-in.
18. Do customers have to purchase the same products as the perpetual license?
No, customers do not need to purchase the same product, however the restrictions mentioned above apply.
Note: Autodesk LT Family product licenses are not eligible to be submitted for a multi-user Industry Collections subscription.
19. If a customer has a multi-pack or multiple seats for one serial number, do all of the new subscriptions have to be the same product?
No. Customers may purchase any of the eligible products listed in the appendix tables and per the aforementioned requirements up to the number of licenses.
Table 1: The following list includes the eligible “going to” subscription products.
*Perpetual licenses of Autodesk LT Family products are eligible to be submitted for 3-year subscriptions with single-user access to industry collections; however, they are not eligible for multi-user access to industry collections.
Table 2: The following list includes the “coming from” qualifying perpetual licenses.
|“Coming From” qualifying R14-2016 and/or 2017 perpetual licenses not on an active maintenance plann
(Recent products titles listed. Eligible products are all equivalent titles from R14-2017)
|General Design||Autodesk® AutoCAD® / Autodesk® AutoCAD® for Mac|
|Autodesk® AutoCAD® Design Suite (Standard, Premium, or Ultimate)|
|AEC/ENI||Autodesk® AutoCAD® Architecture/ Architectural Desktop|
|Autodesk® Architectural/ Architectural Professional/ Architectural Designer|
|Autodesk® AutoCAD® Civil/ Civil 3D®|
|Autodesk® AutoCAD® Civil Series|
|Autodesk® Fabrication Products|
|Autodesk® AutoCAD® Land Development Desktop (LDDT)/ Land Desktop (LDT)|
|Autodesk® AutoCAD® Map3D|
|Autodesk® AutoCAD® Map3D Enterprise|
|Autodesk® AutoCAD® MEP|
|Autodesk® AutoCAD® P&ID|
|Autodesk® AutoCAD® Plant 3D|
|Autodesk® Plant Design Suite (Standard, Premium, or Ultimate)|
|Autodesk® Infrastructure Design Suite (Standard, Premium, or Ultimate)|
|Autodesk® AutoCAD® Visualization Suite|
|Autodesk® Building Design Suite (Standard, Premium, or Ultimate)|
|Autodesk® Building Services|
|Autodesk® InfraWorks™/ Infrastructure Modeler|
|Autodesk® Navisworks® Manage|
|Autodesk® Revit® Architecture/ Revit® MEP/Revit® Structure & Revit® Suites|
|Autodesk® Revit® Building|
|Autodesk® Revit® Series /Building|
|Autodesk® Revit® Series – AutoCAD®, Structure, Systems Plus|
|Autodesk® Robot™ Structural Analysis/ Professional|
|Autodesk® Advance Steel Premium/ Advance Steel AutoCAD® Bundle|
|AutoCAD LT Civil Suite|
|CAiCE Visual Construction/ Roads/ Survey/ Survey and Roads|
|ANIM||Autodesk® 3ds Max®|
|Autodesk® 3ds Max® Design|
|Autodesk® 3ds Max® Real-Time Animation|
|Autodesk® 3ds VIZ®|
|Autodesk® Maya® LT|
|Autodesk® Maya® Unlimited/Complete|
|Autodesk® Maya® Entertainment Creation Suite Standard|
|Autodesk® 3ds Max® Entertainment Creation Suite Standard|
|Autodesk® Entertainment Creation Suite Ultimate|
|MFG||Autodesk® Alias Design|
|Autodesk® AutoCAD® Electrical|
|Autodesk® AutoCAD® ecscad|
|Autodesk® Building Electrical|
|Autodesk® HSMWorks Premium/ Professional|
|Autodesk® Factory Design Suite (Standard, Premium, or Ultimate)|
|Autodesk® Inventor® HSM, Inventor HSM Professional|
|Autodesk® Intent Professional|
|Autodesk® Inventor®/ Inventor® Engineer-to-Order/ Inventor Professional / Inventor® Publisher|
|Autodesk® Inventor® Series (AIS), Inventor Suite|
|Autodesk® Inventor® Suites – Professional, Routed, Simulation|
|Autodesk® AutoCAD® Mechanical|
|Autodesk® Product Design Suite (Standard, Premium, or Ultimate)|
|Autodesk® Vault Professional|
|LT Family*||Autodesk® AutoCAD® LT / Autodesk® AutoCAD® LT for Mac|
|Autodesk® Inventor LT™|
|Autodesk® AutoCAD Inventor LT™ Suite|
|Autodesk® Revit LT™|
|Autodesk® AutoCAD Revit LT™ Suite|
Use former Delcam products? Check for offers here: www.autodesk.com/campaigns/manufacturing-promotion